Call 07932 521 465 Email mark@purpledogcompany.com
Phil Davies
Costa Rica Adventure 2020
Mark/John, Just a quick note of thanks. A friend and I had booked a trip to Costa Rica for one of your adventure trip’s, which had to be cancelled. You were very quick to offer a credit note, refund or an alternative. Sadly, we choose a refund, which you arranged well within the 7 days you originally quoted. We were very happy with your customer service approach and the prompt outcome. I hope your business continues to thrive given the trying circumstances we are all experiencing and would like to assure you that when the opportunity allows, we will book one of your adventures with you again. Kind regards and thank you.
What our customers say
Here are just a small selection of customer testimonials received during this difficult time...
Dave T
Private Holiday
Australia/New Zealand
Please pass on my regards to all your team for the way you have assisted us in dealing with our claim and recovering the bulk of our monies from Singapore Airlines after our trip to Australia and New Zealand was cancelled. Thanks for your persistence and to all your team for the service provided throughout. I will most definitely book again with Purple Dog.
Mr Shaun C
Italy v England
Six Nations 2020
Given the current Covid-19 problems you are facing, I know you must be under pressure to respond to the many cancellations I’m assuming you’re having. I’ve always said you learn a lot about a company when things don’t quite go to plan. Firstly, I write in the hope that you are all well and just to say, I’d have no hesitation using Purple Dog in the future; In fact I’d be more likely to recommend you as a result of your excellent conversant service after our Six nations trip had to be deferred until later in the year.
Pete O’D
Christmas Market
Krakow 2019
We are so impressed with Purple Dog and most definitely will give you our business in the future when some level of normality returns. There is no comparing your response with the run-around we have experienced with some other companies.
Kyle P
British and Irish Lions Tour
New Zealand 2017
Thank you for an amazing trip to New Zealand. Your hosting of the trip was coupled with excellent accommodation in the heart of the action, especially when we got to Auckland for the third test. We cannot wait to go to South Africa with you guys and catching up with the many friends we made whilst in NZ. The relaxation break in Thailand on the way back was a bonus too. Well done, superb.
Daffyd J
Wales v Scotland
Six Nations 2020
I would like to say you were recommended to us from one of your customers who travelled with you to New Zealand for the last Lions tour. We have been impressed from start to finish. Your booking process was quick and easy, the Hotel looked perfectly situated and you listened to our brief. It was very unfortunate that the weekend was cancelled late by the authorities. In fact, given the way you have dealt with this issue we would like to book with you to go to South Africa for the Lions tour next year.
Rachael M & Family
The UEFA European Championships 2020
We are so disappointed not to be going to Italy to see the Wales Football team playing in The Euro’s, but definitely take you up on your offer to rebook on the revised trip next year. Can I just say a big portion of this decision was based on your ‘live’ service and the fact we seemed to be talking to genuine fans themselves, versed in the knowledge that is best placed for me as a customer to recover my costs or be offered an alternative. Let’s hope all is well for next year!!! – Looking forward to it already.
Sarah V
Jungle Adventure
Brunei 2019
The Purple Dog expedition to Brunei was an incredible experience. We were led by our nation’s best Jungle Warfare Instructors in some of the most isolated, spectacular and perfect mountainous regions in the world; experienced local Iban cultures which are so fundamentally different from what we are used to in the western world. On the back of all this, we made some great friendships with like-minded jungle adventurers! I consider all of this an incredible privilege to be in the company of such men and will certainly be keeping an eye on your new Extreme Adventure launch.