We accept we are in uncertain times right now, and almost all of the holiday and sports events we operate travel packages for have been affected. Scientific advice still can’t pinpoint when the virus will pass completely or when travel can resume in earnest as different countries are in differing states of response. However, when the opportunity returns in the not too distant future, we are here to reassure you that we are best placed for you to jump onboard. Whilst, like you, we are disappointed that holidays and sports events have had to be cancelled, nothing is more important to us than the safety and welfare of our employees, customers and the communities we work with, around the world.

 

As a travel company, our passion for adventure has been suppressed due to the situation we have all found ourselves in, but we have used our time wisely, planning for events whereby we can expand on the levels previously offered. We have been are extremely busy detail planning for the return of travel and events, displaying a comprehensive Travel, Adventure, Sports and Extreme treks and travel. 

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Refunds are only valid where the entire group booking is cancelled per these Terms. There shall be no refunds for individual cancellations. Any individuals who choose to cancel will be subject to our standard cancellation terms, as per our terms and conditions with any price increase due to reduction in numbers passed on to the group as stated therein

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Refundable Deposits

 

Cancel your new booking (booked between 1st September - 31st January) for the academic year 2021/22 before 31st May 2021 and we will refund your deposits paid to us. Please remember that our normal terms and conditions also apply, so if we are unable to operate your trip due to FCDO advice two weeks before your departure, you will also receive a full refund.

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* Subject to the following T’s & C’s.

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• Valid only on new bookings and requests to cancel the booking must be emailed to your purple dog account manager before the specified date.

• Refundable deposits are only valid on new bookings made in this period and are not available to groups who have deferred deposits.

• Refunds are only valid for the entire group and not for individuals. Any individuals who choose to cancel will be subject to usual terms and conditions with any price increase due to reduction in numbers passed on to the group.

 

 

Transferable Deposits

 

Move your new confirmed booking for the academic year 2021/2022 to any alternative destination or date up to 31st May 2022

 

* Subject to following T’s & C’s

 

• Requests to move your booking and deposits to a new destination or date are subject to availability

• Your portable deposit will be subject to the deduction of any costs incurred to operate your previous booking.

• The new trip can only be for departures in the same academic year of intended travel.

• Your trips will be re-costed based on the new trip details, and this information will be provided to you before you make a final decision.

• You need to confirm in writing that you accept details of the new trip, including destination, date, inclusions, passenger numbers and tour price.

 

 

Refund due to Quarantine

 

* Subject to following T’s & C’s

 

• We will refund your Tour if 14 to 0 days before departure date, the UK or Destination Government confirms that you will have to quarantine on arrival at the destination, or on return to the UK, and you do not travel.

• Refund payments will be made 60 days after the intended date of departure, allowing for the recovery of funds from suppliers

 

 

Fully rebookable due to lockdown

 

If your group is affected by local or national lockdown measures up to 14 days before departure, your tour is fully transferable to any alternative date in the same academic year 2021/2022:

 

* Subject to following T’s & C’s

 

• Requests to move your booking to a new date is subject to availability.

• Your tour will be subject to the deduction of any costs incurred and which we cannot recover in respect of your original booking.

• The new trip must depart in the academic year 2021/2022.

 

 

COVID-19 Aware

 

Health and Safety is always a major priority with Purple Dog Company, and it has become even more critical during the pandemic.  Our high levels of H&S have been enhanced to make sure you are confident to travel with us now and into the future.

Further to this our dedicated Head of Health & Safety is on hand to speak directly with you to answer any questions or concerns about each one of your trips.  Just drop us a line at info@purpledogcompany.com and we will get in touch.

 

 

COVID-19 Measures

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• Dedicated SHE staff to liaise with Tour Manager

• COVID -19 specific governance

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1.      Covid Risk Assessments

2.      Check In procedures, cleaning requirements, restaurant & Club lounge procedures

3.      Policy availability, (COVID, Infectious Diseases, etc)

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• COVID -19 Approved Supplier management policy

• Post pandemic recovery protocols

 

 

H&S Measures

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• H&S staff in liaison with touring group

• Foreign Commonwealth & Development Office (FCDO) advice

• Follow stringent guidelines as set out by Protected Trust Services

• Internal Safety Management systems in line with ISO 9001

• Local destination standards

• Adhere to World Travel Advice

• Work with Travel Health Pro Guidelines

• Adopt World Health Organisation guidelines

• Liaise with The Tourism Society

• Adopt World Travel and Tourism Council policies

 

 

Financial Protection

 

When booking with Purple Dog you are fully financially protected through ATOL and safe in the knowledge that your monies are held In trust. The trust account solution allows each travel option the independent security in line with The Package Travel Regulation Compliance.

 

When a customer pays monies for a package to Purple Dog Company, your monies are paid directly into a Protected Trust Services trust account. This affords Purple Dog to pay its supply chain in facilitating the package, whilst protecting the monies of the customer.

 

The Package Travel Regulations and the Package Travel Directive clearly state that a trust account and/or insurance are both viable solutions to ensure consumer protection. It is a strategic, cost-effective solution that aids tour operators and travel agents to manage cash flow, client monies and ensure Package Travel Regulation Compliance whilst seeking a great deal for you, the customer.

 

We have been very busy during the pandemic to ensure our clients were treated the best way possible and we have either helped them claim on insurance, alternative pre-registered bookings, refunded them in line with the previous T’s and C’s refund policy, if FCDO advice affected any of their travel plans.

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